Support Category: User Account | Locked Specialist Notes: After 5 invalid login attempts, the user's account will be locked for 30 minutes.  The...

Support Category: User Account | Account Info Update Request Specialist Notes: Note: DOC BEA employees will need to update GovTA to correct any info...

Support Category: User Account | Inactive Account Specialist Notes: In your ticket escalations please be sure to include:  1. Employment Type  ...

Support Category: User Account | No Account  Specialist Notes: Standard Response: If you are a permanent employee, a CLC account will be created...

Support Category: User Account | Other Issues Specialist Notes: Standard Response: If you are on a detail, the CLC Administrators have asked ...

Support Category: User Account | Account Info Update Request Specialist Notes: If your user has a CLC account with one bureau but is moving to ano...

Support Category: N/A (Select the category that matches the user's issue) Specialist Notes: There are DOC users who may have two active/approve...

Support Category: Admin Assistance Specialist Notes: Standard Response: If you do not have admin rights and you are supposed to, we would be hap...

Support Category: LMS Navigation Specialist Notes: Standard Response: To change your Time Zone, follow the directions below: 1. Once on the DOC...

Specialist Notes: Standard Response: We are currently unable to process your login reset because there is a problem with your CLC account. Here is...