Client Information 5

• IT Help Desk
• System Requirements
• Mobile Devices
• DOC CLC | Government Shutdown
• Proxy

Login Related 4

• SSO
• Non SSO
• Admin Login
• How Do I Log Out?

Account Related 10

• Locked Account
• Account Information Incorrect
• Inactive Account
• No Account | New Employee
• Update CLC Account While on a Detail

View all 10

Basic Support 1

• I Need More Support Outside of End-User Support

Training Related 8

• LMS Navigation
• OLT
• ILT/VILT
• Playlists
• Certificates

View all 8

Specific Training 4

• DOC Customized Purchase Card Training Update FY2026
• No FEAR Act 2024-2025 Training
• PMI/PMP Vouchers and Membership
• Understanding AI: Capabilities, Risks, and Responsible Use Training

Supervisor/Manager 2

• Supervisor Issues
• Will My Employee Get an email Notification When I Assign them a Course?

Ticket Processing 4

• Account Related
• Course Related
• CLC Admin Password Reset Escalation
• User Requesting Assistance from a Personal Email Address

Archived SRs 10

• Foreign Travel Briefing
• 2019-2020 No Fear Act
• No Closed Captioning or Audio on Veterans Training Courses - Difficulty Reading
• Property Management Courses | Completion Issues
• Annual National Security Information Refresher Training

View all 10