Client Information 5

• IT Help Desk
• System Requirements
• Mobile Devices
• DOC CLC | Government Shutdown
• Proxy

Login Related 9

• Login Inquiry | SSO
• Not Able to Login | SSO
• Password Reset Request
• CLC Manual Password Reset
• DOC Multifactor Authenticator for CLC Administrators

View all 9

Account Related 10

• Locked Account
• Account Information Incorrect
• Inactive Account
• No Account | New Employee
• Update CLC Account While on a Detail

View all 10

Training Related 5

• LMS Navigation
• OLT
• Playlists
• Certificates
• Export CLC Transcript to Excel

Specific Training 3

• DOC Customized Purchase Card Training Update FY2024
• No FEAR Act 2024-2025 Training
• PMI/PMP Vouchers and Membership

Supervisor/Manager 2

• Supervisor Issues
• Will My Employee Get an email Notification When I Assign them a Course?

Ticket Processing 4

• Account Related
• Course Related
• CLC Admin Password Reset Escalation
• User Requesting Assistance from a Personal Email Address

Archived SRs 10

• Foreign Travel Briefing
• 2019-2020 No Fear Act
• No Closed Captioning or Audio on Veterans Training Courses - Difficulty Reading
• Property Management Courses | Completion Issues
• Annual National Security Information Refresher Training

View all 10